Diana Cloud

1107 Perry Street ● Falmouth, VA 22405

Cell: 703-987-0573

diana.cloud84@gmail.com

Profile

Administrative support professional offering versatile office management skills and proficiency in Microsoft Office programs. Strong technical and problem solving skillset that allows quick adaptation to change. Works independently and exceeds expectations. Able to juggle multiple priorities and meet deadlines without compromising quality.

Summary of Qualifications

Office Skills:

Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Microsoft Access, Global View Database

Computer Skills:

Microsoft Office Suite, Microsoft Exchange Server, Microsoft Windows Server, Oracle Siebel

Clearance:

TS/SCI with CI Polygraph (August 2011)

Experience

SRA, International

Quantico, VA

Oct. 2012 - Present

Cyber Security Analyst

·          Provide PKI support for the Marine Corps Network Operations Security Center.  Supporting Policy and Implementation of the Joint Task Force-Global Network Operations (JFT-GNO) Communications Tasking Order (CTO) 07-015, drafting USMC specific guidance (MCEN Operational Directives/Advisories), and Government Directed Actions (GDAs).

·          Coordinate and communicate with over 76 commands throughout the USMC for Operational Directive SIPR Token Issuance.  Develop, improve, and maintain a compliance tracking spreadsheet.

·          Prepare and analyze data provided to the Contract Lead and PKI Section Head for Operations Center Briefings.  Compile metrics for monthly reporting for MARFORCYBER and USCYBERCOM.

·          Review and provide input on technical documentation, draft decision papers for recommendation to USMC DAA, and review and track PKI extension and waiver requests.

·          Scanning and archiving documents for RA Operations into the Document Storage and Retrieval System (DSRS).  Assist RA Operations with token formatting and enrolling and updating enrollment and revocation database as necessary.

·          Attended DISA training to become a certified Local Registration Authority (LRA), Registration Authority (RA), and Key Recovery Agent (KRA).

·          Assist Procurement and Logistics with shipping requests.  Submitting shipment information into online database and managing tracking information.

·          Act as secondary for Defense Manpower Data Center (DMDC) Enterprise Monitoring and Management of Accounts (EMMA) account access and CAC Pin Reset machine.

·          Assist Program Manager with providing customer a Monthly Status Report (MSR), preparing brief slides for Internal Program Review (IPR) meetings, act as Time Card Approver for on-site team, as well as other ad-hoc duties as needed.

SAIC

Quantico, VA

Sept. 2011 – Oct. 2012

Document Screener

·          Provided database, workflow management, and research support to the Defense Intelligence Agency, Office of Counterintelligence as a member of the Linguist Support Staff.  Assisted with open source research and Intelligence Community (IC) database in support of DIA finished intelligence reporting.  Compiled IC database research into target-focused research findings for incorporations into Intelligence Information Reports (IIR) and Intelligence Information Report Evaluations.

·          Aided in the development, improvement, and maintenance of an end-to-end production tracking database.  Designed, developed, and correlated queries from multiple databases for incorporation into DIA monthly, quarterly, and annual productivity metrics reporting.  Create graphical and statistical outputs in support of client briefings and metrics reporting.  Maintain tracking and reporting workflow productivity metrics and data.

·          Ensure precise customer service request status tracking from receipt to close-out.  Coordinate and communicate closely with the client to ensure all productivity tracking and reporting meet client expectations.

·          Perform and assist with workflow management of a state-of-the-art document exploitation and translation production document management system.  Perform metadata extraction and data basing on a wide scope of material of interest to the Intelligence Community.

·          Demonstrate proficiency with HighView (GlobalView), HOT-R, M3, OSIS, Analyst Notebook, NIPRnet, SIPRnet, JWICS, and all MS Office applications.

ManTech International MCTS

Bolling AFB, Washington, DC

May 2010 – Sept. 2011

System Administrator

·          Provided Tier One technical support within a secured environment to over 16,000 users worldwide while ensuring that all security protocols are met.  Responded to customer trouble tickets via email and internal/external ticketing systems.  Provided telephone support to users requesting application registration assistance.  Monitored chat rooms for A-Space related discussions and provide support as needed

·          Provided general support for Public Key Infrastructure (PKI) certificates used for digital signatures and encryption keys, browser configuration for Internet Explorer and Mozilla Firefox.

·          Used Linux system to troubleshoot server outages and monitor audit logs.

·          Performed weekly reporting of support desk metrics to upper management for incorporation into customer status reports.

Information Access Solutions Inc.

Bolling AFB, Washington, DC

Mar. 2009 – Apr. 2010

Service Desk Assistant

·          Provided Tier One technical support within a secured environment to over 80,000 users worldwide and ensured all security protocols were met or exceeded.  Verified clearance information through various directories such as PS3 and Scattered Castles.  In-depth and daily use of the Oracle Siebel 7.8 ticketing system

·          Provided general troubleshooting and support for Microsoft Outlook, Microsoft Exchange Server, and various Department of Defense (DoD) web-based applications.  Assisted users with configuration of Netscape Navigator, Microsoft Internet Explorer, Mozilla Firefox, and Microsoft Outlook

·          Used Microsoft Active Directory on both classified and unclassified networks to support user management (account enable, account disable, account unlock, and password reset functions).  Created profile and home directory paths on the domain.

·          Used Microsoft Systems Management Server (SMS) to troubleshoot user profile, printer, hardware, and software issues.  Provided support and troubleshooting for Oracle Solaris smart cards. 

·          Acted as a trusted agent (TA) to generate Public Key Infrastructure (PKI) certificates used for digital signatures and encryption keys.

Qwest

Chantilly, VA

May 2008 – Mar. 2009

Inventory Specialist

·          Maintaining flow of materials with internal database (ASAP), while providing corporate headquarters with requested information through separate database (CATS).

·          Conducting period updates to ensure inventory accuracy.

·          Verifying inbound shipments according to purchase order or invoice.

·          Ensuring goals and standards met for outbound shipments and maintaining records for updating databases accordingly.

·          Acted as liaison for management during weekly team meetings providing upper management with feedback and status reports.

·          Support to Logistics Coordinator by providing cost accounting documentation daily and assisted with annual government property reports.

·          Performed records management support for warehouse inventory, shipping, and receiving.

MTCSC

Stafford, VA

Apr. 2006 – Oct. 2007

Administrative Assistant

·          Provided administrative and secretarial support for 200 person staff handling telephone calls, assisting visitors, and resolving a wide array of administrative matters including issues with Government contracts, customer support, and office automation.

·          Subject Matter Expert for entire company on FORTIS Document Management System.

·          Documentation expert for company’s shipping and receiving department.  Highly skilled in use and application of document management system to process DD Form 1149(s), document scanning,  document and forms data basing, and document indexing through the use of FORTIS database and Microsoft Share-Point enhanced Intranet web site.

·          Skilled at tracking cargo and product shipments through major commercial shippers including Federal Express, UPS, and US Postal Service.

·          Relied upon to provide accurate and timely shipping status to all parties as needed, ensuring delivery deadlines for entire company were met.

·          Property book management for both MTC and Government -owned property through the use of internal controls and company’s Total Inventory Control System (TICS) database.

·          Managed property with total value exceeding $27-Million on over 20 projects.

·          Ensured project and cost accounting documentation supported accounting and audit requirements at all times.

·          Served as Quality Assurance inspector for Property Management Team verifying daily processes were completed in accordance with standard operating procedures.

·          Front Desk/Receptionist coverage during afternoon closing shift.

·          Sort, review, screen and distribute incoming and outgoing mail.

Warehouse Support Specialist

·          Support for the receipt and shipment of MCIA Publications and Infrastructure shipping and receiving.

·          Data entry into the Total Inventory Control System (TICS).

·          Verified and processed outgoing shipping requests.

·          Scanned, uploaded, and indexed documents into FORTIS database.

Education

University of Phoenix

Alexandria, VA

March 2010 - present

Bachelor of Communication

·          Anticipated graduation June 2017

Associate of Arts in Psychology

·          Diploma received October 2013

Defense Acquisition University

Fort Belvoir, VA

August – October 2006

Life Cycle Logistics Certification

·          Fundamentals of System Acquisition Management (ACQ-101)

·          Acquisition Logistics Fundamentals (LOG-101)

Professional Certifications

CompTIA Security+ CE SYO-301 (February 2013)

ITIL v3 Foundations (April 2010)